Frequently Asked Questions
Everything you need to know about your senti senti beauty journey.
When will my senti senti order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to follow your package's journey.
What is your return policy for beauty products?
For hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your products cruelty-free and vegan?
At senti senti, we prioritize ethical beauty. Most of our curated selection is cruelty-free and vegan; please check the individual product descriptions for specific certifications.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.
How can I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the 'Track Order' link in your confirmation email.